Frequently Asked Questions
Every situation is unique when it comes to the repair of your device. Our highly skilled and professional service technicians are committed to providing you fast and friendly service and reuniting you with your iPhone, iPad or Mac as soon as possible.
Do you need my SIM card?
No we do not need your SIM card but without it we cannot fully test your device.
What is the repair process?
When you visit us for cellphone repair or tablet repair, we will review your device and provide an initial assessment of the problem. Based on the problem, we can offer a free estimate and time when you can expect to pick up your repaired mobile device. Depending on the severity of the problem, you are free to wait or return later for pick up. If it looks like it is a larger job than same day turnaround, we will let you know right away.
What is the typical turnaround time on repairs?
We know how important your device is to you and can usually repair and return your mobile phone within one hour (carry in and call out only, collection and courier service will take a bit longer). We carry a multitude of replacement parts in stock. Plus, we stock large numbers of screen assemblies, charging ports, cameras, batteries, tablet supplies, and more. Some part may require a special order.
What about my sim card ?
Typically we do not require the sim card from the phone, however most sim cards are used to store contacts and so may prove valuable if this is the type of data your are looking for. Please speak to our team if you are unsure.
What kind of parts do you use for repairs?
We only use 100% genuine parts where possible. If original parts are not available we will source the next best thing OEM parts from the same factories that produce the parts.
What payment methods do you accept?
We accept all major credit or debit cards as well as PayPal. If your coming to collect in person you can pay by cash. Payment by online bank transfer can be arranged by special request.